Refund and Return Policy
Welcome to Vibrantluis
Effective Date: January 4, 2025
Address: 1902 Honeysuckle Trl, Fort Oglethorpe, Georgia
Phone Number: (706) 861-2815
Email: info@vibrantluis.com
Website: vibrantluis.com
At Vibrantluis, we are committed to ensuring your satisfaction with our fishing equipment. If you are not completely satisfied with your purchase, our Refund and Return Policy outlines the steps to address your concerns. Please read this policy carefully before initiating a return or refund request.
1. Eligibility for Returns
Items must be returned within 30 days of the delivery date.
Products must be unused, in their original packaging, and in the same condition as when received.
Proof of purchase, such as a receipt or order confirmation, is required to process your return.
2. Non-Returnable Items
The following items are not eligible for returns:
Gift cards
Items marked as “final sale”
Customized or personalized products
Used or damaged items (unless due to a manufacturing defect)
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days and issued to the original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
4. Exchange Policy
Exchanges are only allowed for defective or damaged items. To initiate an exchange, contact us at info@vibrantluis.com with a detailed description and photos of the issue.
Replacement items will be shipped at no additional cost once the defective item is received and inspected.
5. Steps to Initiate a Return
Contact Us: Email us at info@vibrantluis.com with your order details and reason for return.
Receive Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number and instructions.
Ship the Item: Pack the item securely and ship it to the address provided. Ensure the RMA number is included in your package.
Track the Return: Use a trackable shipping service to ensure safe delivery. Vibrantluis is not responsible for lost or damaged returns during transit.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
If we issue a prepaid shipping label, the cost will be deducted from your refund unless the return is due to our error.
7. Damaged or Defective Items
If you receive a damaged or defective item, please:
Contact us at info@vibrantluis.com within 7 days of receiving the item.
Provide photos and a detailed description of the damage or defect.
Our team will review the issue and offer a replacement or refund as appropriate.
8. Refund Exceptions
Refunds may be delayed or denied if:
Items are returned without prior authorization.
Items are not in their original condition or packaging.
Items are returned after the 30-day return window.
9. Updates to This Policy
Vibrantluis reserves the right to modify this Refund and Return Policy at any time without prior notice. Changes will be effective upon posting to our website. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about our Refund and Return Policy, please reach out to us:
Email: info@vibrantluis.com
Phone: (706) 861-2815
Address: 1902 Honeysuckle Trl, Fort Oglethorpe, Georgia
Thank you for choosing Vibrantluis. We appreciate your trust and are committed to ensuring your satisfaction with our products.