Shipping Policy
Welcome to Vibrantluis
Effective Date: January 4, 2025
Address: 1902 Honeysuckle Trl, Fort Oglethorpe, Georgia
Phone Number: (706) 861-2815
Email: info@vibrantluis.com
Website: vibrantluis.com
At Vibrantluis, we strive to ensure that your fishing equipment is delivered to you quickly, efficiently, and securely. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.
1. Shipping Destinations
Domestic Shipping: Vibrantluis ships to all 50 states within the United States, including Alaska and Hawaii.
International Shipping: We offer shipping to selected international destinations. Please check availability at checkout or contact us for specific inquiries.
2. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Processing times may be extended during peak seasons, promotional events, or due to unforeseen circumstances.
Orders placed on weekends or public holidays will begin processing on the next business day.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
Standard Shipping: Estimated delivery time is 5-10 business days for domestic orders.
Expedited Shipping: Estimated delivery time is 2-5 business days for domestic orders.
International Shipping: Delivery times vary by destination and may take 10-21 business days depending on customs clearance.
You will receive a confirmation email with tracking details once your order has been shipped.
4. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method, destination, and weight of the items in your order.
Free Shipping: We may offer free shipping on domestic orders over a specific amount as part of promotional campaigns. Terms and conditions apply.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your package. If you do not receive a tracking number within 3 business days of placing your order, please contact us at info@vibrantluis.com.
6. Delivery Issues
Incorrect Address: Vibrantluis is not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses provided at checkout.
Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately at info@vibrantluis.com. We will work with the carrier to investigate and resolve the issue.
Customs Delays: International orders may be subject to customs inspections, which could delay delivery. Any customs duties or taxes are the responsibility of the recipient.
7. Changes to Shipping Details
Address changes must be requested within 24 hours of placing the order. Once the order has been shipped, changes cannot be made.
For urgent requests, please contact us at info@vibrantluis.com.
8. Damaged or Missing Items
If your package arrives damaged or with missing items, please:
Take clear photos of the damaged package and items.
Contact us at info@vibrantluis.com within 7 days of delivery.
Provide your order number and a description of the issue.
We will review your case and provide a resolution, such as replacement or refund.
9. Shipping Restrictions
Certain items may have shipping restrictions due to regulations, size, or weight. Any applicable restrictions will be indicated in the product description.
10. Updates to This Policy
Vibrantluis reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly.
11. Contact Us
For questions or concerns about shipping, please contact us:
Email: info@vibrantluis.com
Phone: (706) 861-2815
Address: 1902 Honeysuckle Trl, Fort Oglethorpe, Georgia
Thank you for choosing Vibrantluis. We are dedicated to delivering your fishing gear promptly and reliably.